Privacy Policy | Hope Threads

At Hope Threads, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information: This includes details such as your name, email address, shipping address, billing address, phone number, and payment information, which you provide when placing an order or subscribing to our newsletter.
Non-Personal Information: This includes data such as your IP address, browser type, and browsing activity on our site. This data is collected automatically to improve your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: To complete your purchases, manage your account, and provide customer support.
To Improve Our Services: To enhance the user experience, troubleshoot, and analyze the effectiveness of our website.
Marketing and Communications: To send you promotional emails, updates, or other information related to Hope Threads products and services if you’ve opted in to receive such communications. You can unsubscribe at any time.
Legal Obligations: To comply with legal requirements, such as tax reporting, fraud prevention, or other necessary legal matters.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it. These include encryption technologies, secure servers, and best practices in data protection. However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers for the following reasons:

Payment Processors: To process your payments securely.
Shipping Partners: To fulfill and ship your orders.
Service Providers: To assist in website management, marketing, and customer service.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as in response to a court order or subpoena.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences, track your orders, and analyze website usage. You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, disabling cookies may impact some features of the website.

6. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.

7. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

To exercise any of these rights, please contact us at info@hopethreads.shop

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

Hope Threads reserves the right to update or change this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website with an updated date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@hopethreads.shop